Frequently Asked Questions
Everything you need to know about your Portia and Scarlett experience.
How do I determine my correct size?
We recommend referring to our specific Portia and Scarlett size guide located on each product page. As our gowns are designed with a tailored fit, please compare your bust, waist, and hip measurements to our chart for the most accurate selection.
What is your return policy for evening wear?
Due to the delicate nature of our formal garments, we offer returns for store credit or exchange within 14 days of delivery, provided the item is unworn, unwashed, and all original tags and security ribbons remain attached.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-10 business days. Priority and overnight shipping options are available at checkout for urgent events.
Do you offer international shipping?
Yes, we ship our designer collections worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Can I track my order once it has been placed?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your gowns available for pre-order?
Yes, high-demand styles that are currently out of stock can often be secured via pre-order. The estimated shipping date will be clearly displayed on the product page at the time of purchase.